Autodesk is a multinational software company with world-renowned products in areas such as Architecture, Engineering, & Construction, Manufacturing, and Media & Entertainment. Amongst Autodesk’s best-known products are AutoCAD, Revit, Maya, and Fusion 360. The company has millions of customers around the world, and many of them have need for support to make best use of their products.

As part of the process of improving the customer support experience, the company developed AVA, the Autodesk Virtual Agent. Ava is Autodesk’s customer support chatbot. The front end consists of a dynamic web component, which can be embedded in different sites and applications.

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